Our products come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount
to a major failure.
It is not recommended to install 304 grade stainless steel
fixtures and fittings (including towel rails) in coastal areas within
close proximity of breaking surf and where there is a risk of the
prevailing wind bringing the moist salty air into contact with
the fittings. Where these are installed, regular cleaning and
maintenance is often required to avoid any build up of salt and
related corrosion.
All rails are covered with a 10 year warranty for construction /
heating element
The coating on coloured rails are covered
by a 2 year warranty